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Frequently asked questions we receive at Velocity Care Urgent Treatment Center

What is an urgent care clinic?

An urgent care clinic specializes in the treatment of minor illnesses and injuries for patients of all ages. It is a convenient alternative when you cannot get a timely appointment with your primary doctor or you don't want to wait hours in an emergency department. 

When should I go to an emergency room instead of Velocity Care?

You should go to the ER for any serious or life threatening problem including and not limited to severe chest pain, abdominal pain, shortness of breath, loss of coordination or sudden weakness/numbness on one side of the body, coughing or vomiting blood, extensive rectal bleeding, seizures, pregnancy related problems and snake bites.

We do not accept incoming ambulances at our clinics. If we believe it is necessary for you to be seen emergently in an emergency room setting, we will call an ambulance to transfer you. Learn more about visiting an urgent care clinic or the emergency room here.

Who will take care of me at the urgent care clinic?

We have a great team at Velocity Care, ready to treat and care for your needs. You will be seen by board certified physicians, physicians assistants, nurse practitioners and radiology technicians. 

What services will be provided at the urgent care clinic?

We provide diagnostic tests when needed, including lab and X-ray. Learn more about the healthcare services we provide to patients at our walk-in clinic. 

What happens when I leave the urgent care?

We will provide medical follow up for your problem, referring to a wide range of medical specialists or primary doctors. Learn more about leaving an urgent care clinic

How long will I have to wait?

Generally the wait is less than 20 minutes and your entire visit should take less than an hour.

Where can I offer feedback about my Velocity Care experience? 

Velocity Care values and appreciates your feedback on the care you received at our walk-in clinic. You may contact us to share questions, comments and/or suggestions for improvement. 

How do I know if you take my insurance?

Velocity Care takes a number of insurance types including Tricare. You may view the list of current insurances we accept or call us to confirm. 

What if I don't have insurance? 

Velocity Care offers patients without insurance our Value Card, a discount card for self-insured patients. It is also a great resource for small businesses. 

What is an Emergency Medicine Physician? What special training do they have?

Many people don’t realize that Emergency Medicine is a specialty. To be an Emergency Medicine physician requires at least three years of training in an accredited Emergency Medicine residency program after receiving your degree in medicine.

The first emergency medicine residency program was established in 1978 in Cincinnati, OH and is now a very competitive specialty nationwide. Emergency medicine physicians receive training in all specialties during residency. These specialties include general surgery, trauma surgery, orthopedics, neurosurgery, cardiothoracic surgery, internal medicine, pulmonary and critical care, pediatrics, ophthalmology, ENT, OB/GYN, and dermatology. They have learned how to manage a busy Emergency Department and keep things running smoothly and efficiently. Some of the most talented physicians choose to enter Emergency Medicine because these doctors are truly on “the front lines” of medicine.

Emergency medicine physicians are also providing more access to health care by bringing their skills to the public in the setting of Urgent Care Medicine. This allows for patients to receive “emergency” type care without the frustration and waiting times typically associated with emergency rooms. To learn more about Emergency Medicine click here.

Urgent Care Association of America: Certified Urgent Care  

Velocity Care is a certified urgent care clinic

The Urgent Care Association of America (UCAOA) Certified Urgent Care (CUC) program is the leading force to define and answer what is an urgent care center. CUC facilities meet nationally standardized criteria, demonstrating their commitment to provide patients with high-level care.

Velocity Care's Youree Drive and Chenal Parkway clinics are CUC facilities. With the addition of hours on Sunday, Airline Drive and Mansfield Road are pending certification. 


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